Route Shipping Protection

  • My package is lost, broken, or stolen

    If you have purchased Route+ on your order, you can file claims on the Route App! You can learn more about Route+ here: If you did not purchase Route+ with your order, please send an email.
  • What is route?

    We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience: Route is premium package protection for your online orders. When you add Route+ at checkout, you can easily file...